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FAQ

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • FAQ
    Frequently Asked Questions (FAQs) - Oceanic Body Welcome to Oceanic Body! We appreciate your interest in our lip gloss and cosmetic products. Below, you'll find answers to some commonly asked questions about our brand, products, and policies. If you have any additional inquiries, please feel free to reach out to our customer support team for further assistance. 1. What is Oceanic Body? Oceanic Body is a cosmetic brand that specialises in creating high-quality lip gloss/cosmetic products. We strive to provide our customers with unique formulations, beautiful shades, and a luxurious experience. 2. Are your products cruelty-free? Yes, all our products are cruelty-free. We do not test our products on animals, and we are proud to be a cruelty-free brand. 3. How can I place an order? To place an order, simply visit our website oceanicbody.com and browse through our lip gloss and cosmetic collection. Select the desired items, add them to your cart, and proceed to checkout. Follow the instructions to provide your shipping information and payment details to complete your purchase. 4. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover, which will be visible during the checkout process. 5. How long does it take to process and ship orders? We typically process orders within 1-3 business days. Once processed, the estimated shipping time will depend on your location and the shipping method selected during checkout. Please refer to our Shipping Policy for more detailed information. 6. Do you offer international shipping? no, unfortunately we do not offer international shipping to select countries. During the checkout process, you can enter your address to determine if we ship to your location. Please note that additional customs duties, taxes, or fees may apply, and the customer is responsible for any such charges. 7. What is your return policy? We have a dedicated Return and Exchange Policy in place. If you're not satisfied with your purchase, please review the policy on our website or contact our customer support team for assistance. Eligibility for returns and exchanges will depend on certain conditions and time frames. 8. Are there any discounts or promotions available? We occasionally offer discounts and promotions, which will be communicated through our website, email newsletters, or social media channels. Keep an eye out for any ongoing promotions or subscribe to our newsletter to stay updated on the latest offers. 9. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please allow some time for the tracking information to become available after the package is shipped. 10. How can I contact your customer support team? You can contact our customer support team by emailing our main email, oceanicbody@gmail.com. We will be happy to assist you with any questions, concerns, or inquiries you may have. Please note that the above FAQs are meant to provide general information. For specific inquiries or detailed assistance, we recommend reaching out to our customer support team directly. oceanicbody@gmail.com Note: This FAQ is subject to change without prior notice. Please refer to the most recent version of our FAQs available on our website.
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